Please read the following carefully, then send us a refund request by creating a ticket in the support section.

Requests for Refund must be clear and acceptable:

1. Trial Account Recommendation:
   Before purchasing, be sure to request a trial account. We offer a trial so you can test our service. If you are not satisfied, please do not purchase a long-term service. This helps ensure that the BOXIPTV.NL services meet your expectations.

2. Internet Speed Requirements:
   If your internet speed is slow, you may not be able to fully enjoy our BOXIPTV.NL services. Poor internet connectivity is not a valid reason for a refund request.

3. Technical Support and Setup:
   Our dedicated team at BOXIPTV.NL is available 24/7 to assist you. If you experience difficulties setting up the service on your devices, please refer to our comprehensive setup tutorials. Failure to set up the service due to device compatibility or user error does not qualify for a refund.

4. Payment Errors:
   If you made an error in selecting the service package and completed the payment (for example, choosing a one-year service instead of a three-month service), please create a ticket in the support section with the title “Payment Error.” Our support team will review your request and process the refund if deemed appropriate.

5. Refund Request Timing:
   Refund requests will not be accepted if your account expires within 7 days. It is crucial to submit your refund request promptly within this period to be eligible.